智能IVR系统_语音导航自动应答_大模型交互式IVR-米糠云

Why Intelligent IVR?

Intelligent IVR VS Traditional IVR

Intelligent IVR

24/7 Automated Service, Free Up Human Resources

Responds to customer inquiries 7×24 hours with instant answers, no waiting required

Handles multiple customers concurrently, greatly improving service efficiency

Intelligent Interaction, Precise Problem-Solving

Supports open dialogue for multiple scenarios, with natural and smooth interaction

Powered by LLM (Large Language Model) technology, accurately identifies customer intent and solves issues in a targeted manner

Traditional IVR

Only Manual Service

Limited service hours, unable to provide round-the-clock support

Restricted by manual agent resources, insufficient reception capacity

Lack of Intelligence

Complicated keypad navigation leads to poor user experience and limited scenarios

Cannot accurately understand customer intent, only provides fixed responses

Product Advantages

Nearly 20 Years of Technical Accumulation — Our Professionalism Gives You Confidence

LLM-Powered, Enterprise-Grade Intelligent IVR

Full Model Access

Supports access to all mainstream large models on the market, such as: Deepseek, Chat GPT, ERNIE Bot, Tongyi Qianwen, iFlytek Spark, etc.
Intelligent Upgrade

Large model capabilities penetrate every step of intelligent IVR, fully understanding customer intent, and generating reasonable responses in conjunction with an intelligent knowledge base.

Multi-Turn Dialogue & Precise Intent Recognition

Precise Intent Recognition

Understands context to precisely identify customer intent, analyzes customer sentiment, and enables flexible multi-turn dialogue for smooth responses and interaction.
Human-like Interaction

Automatically identifies customer needs and corresponding services, with a recognition accuracy rate of over 92%.

Visual Configuration & Custom Dialogue Flows

Flexible Configuration

Drag-and-drop configurable voice template, intuitive process canvas, supports variables and third-party system integration, with richer and more open nodes.
Detailed Customization

Adjustable voice timbre, pitch, and other details; supports uploading real-person recordings; configurable interruption, silence, repetition, and other special interaction requirements.

Full-Dimensional Data Statistics & Visualized Performance

Detailed Reports

Multi-dimensional data display, keep track of the company's overall operational data and the working status of customer service and robots at any time.
Visualized Efficiency

View the robot's work records and efficiency through data dashboards, intuitively see the improvement effect of the robot on customer service work efficiency.