Company Profile
Founded in 2016, Rice Bran Cloud builds upon its core team's expertise in call center systems development since 2007. As a leading intelligent contact center solution provider in China, we drive the evolution of AI-powered customer service with our product suite: Intelligent Contact Center, Online Customer Service, AI IVR, Outbound Calling, Smart Ticketing, and Cloud Communications.
With nearly two decades of industry dedication, we've established significant technological advantages in the contact center domain, holding multiple national invention patents and over 30 software copyright certifications. Serving global markets, we deliver tailored solutions for government agencies, healthcare, automotive manufacturing, and enterprise services. Our clients include Tencent, Midea Group, Blue Moon, Philips, Sany Heavy Industry, Shenzhen Metro, and China Zhengtong.
Mission
Provide premium products and services to deliver exceptional customer experiences.
Vision
Make intelligent contact centers the new growth engine for businesses.
Values
Integrity · Communication · Altruism · Growth
Milestones
- Launched AICC 5.0 with large model support
- Completed full domestic system adaptation
- Served 8,000+ enterprises
- Certified as "National High-Tech Enterprise"
- Launched AICC 3.0
- Upgraded DDRP with full mobile support
- Achieved No.1 market share in pharma e-commerce and auto 4S店 call centers
- Introduced global expansion call center solutions
- Released AICC 2.0
- Released DDRP workflow system
- Released NLP-based dialogue platform
- Released AICC 1.0 Intelligent Contact Center
- Shenzhen Rice Bran Cloud Technology Co., Ltd. founded
- Released "Mifon Mini-Number" – China's pioneer privacy protection solution
- Deployed 10,000-seat system for Lvshou Group
- Launched SaaS cloud call center
- Built Guangdong Province's largest single-site call center
- Introduced "Rice Bran Cloud" communications platform
- Shenzhen singhead Technology Co., Ltd. established
- Launched Mixcall call center product
Accreditations
High-Tech Enterprise Certification · Kylin/Kunpeng/Dameng Compatibility · Product & Solution Certificates (CAICT) · Value-Added Telecom License · Multiple Invention Patents · 30+ Software Copyrights
By the Numbers
8000+
enterprise clients
200K+
agent seats deployed
99%+
customer satisfaction rate
No.1 market
share in auto 4S店 call centers
No.1 market
share in pharmaceutical e-commerce
8000+
enterprise clients
200K+
agent seats deployed
99%+
customer satisfaction rate
No.1 market
share in auto 4S店 call centers
No.1 market
share in pharmaceutical e-commerce
Contact
Hotline:
Email:
Address:
Mi Kangyun
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Public Security Record 44030502004133号
粤ICP备16030922号
粤B2-20180133 深圳市米糠云科技有限公司
Mi Kangyun
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Public Security Record 44030502004133号
- 深圳市米糠云科技有限公司
- All Rights Reserved: 深圳市米糠云科技有限公司
