全渠道在线客服_智能文本机器人_多语言在线客服平台-米糠云

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Pain Points & Challenges

Challenges Faced by Traditional Online Customer Service

Weak Channel Integration

Struggles to consolidate inquiries from websites, social media, apps and other channels. Agents have to switch between multiple platforms, leading to missed or duplicated replies.

Multilingual Barriers

Cross-border businesses cover the globe, but service teams can hardly master numerous languages. Reliance on third-party translation tools results in low efficiency and frequent errors.

Low Intelligence Level

Lack of intelligent services, or basic chatbot functions that fail to accurately understand customer queries, still requiring extensive manual intervention.

High Manual Service Costs

A large number of agents are needed to handle inquiries. High costs of recruitment, training, salaries and benefits place a heavy burden on enterprises.

Product Advantages

Integrate Diverse Channels for Effortless Customer Service Management

Omnichannel Online Service System – Unified Agent Workspace

Omnichannel Coverage

Supports integration with enterprise official websites, emails, Facebook, LinkedIn, Instagram, WhatsApp and other mainstream platforms.
Rich Interaction Methods

Supports images, text, voice, files, videos, custom emojis and other rich-media communication.
Multilingual Versions

Supports Simplified Chinese, Traditional Chinese, English, French, Spanish, Mexican and other mainstream languages.
Real-time Translation

Provides instant multilingual translation for barrier-free cross-border communication and improved customer satisfaction.

AI Large Model-Powered Intelligent Services

Text Chatbot

The online service system “understands” customer needs and responds quickly, providing 24/7 service and greatly improving communication efficiency.
Intelligent Assistance

During manual service, the AI analyzes queries and recommends answers, shortening agent response time.
RAG Knowledge Base

After uploading business documents, the large model intelligently slices and semantically rearranges content into fine-grained text.
AI Large Models

Integrated with advanced large models to further improve response accuracy and efficiency, enhancing user experience and service quality.

Full-Module Data Statistics & Visual Report Analysis

Intelligent Quality Inspection

Full inspection of all conversations; automatic scoring of agent performance based on response time, keywords, prohibited terms and other criteria.
Real-time Monitoring

Real-time tracking of sensitive words, chat entry sources, visit statistics and other indicators to monitor agent status.
Custom Reports

Customizable analysis reports covering agent workload, satisfaction, conversation tags, visitor sources and other business data.
Data Security

System architecture and O&M fully comply with international security standards; multi-layer protection secures data throughout its lifecycle.